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J. Michael Dennis ll.l., ll.m. Live

~ ~ JMD Live Online Business Consulting ~ a division of King Global Earth and Environmental Sciences Corporation

J. Michael Dennis ll.l., ll.m.  Live

Tag Archives: Covid-19

Seven Solutions to Help Your Business Navigate COVID-19, Economic Uncertainty

29 Sunday Mar 2020

Posted by JMD Live Online Business Consulting in Général / General

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Coronavirus, Covid-19, Integrated payments plan, Online payments, Positive Pay

Seven simple steps to protect your cash flow and working capital in challenging times

The COVID-19 virus is just the latest example of how quickly disruption to your business can happen. The current market upheaval in response is a strong reminder of why it is important to be prepared for economic uncertainty.

Regardless of how well your company is positioned to adjust financially in the days ahead, there are steps you can take even now to make sure you are better prepared to navigate the uncertainty of tomorrow—whatever it may hold.

Below are a few options for your business to consider quickly:

1. Make sure you have trusted backup support

Most banks like Umpqua are well prepared from a planning standpoint to keep your business going when major disruption occurs. The question for many businesses is whether they have planned thoroughly enough on their end. If the employee in charge of critical banking transactions is out sick or quarantined, for example, does someone else have system access and authorization to conduct transactions. Given the current volatility of public health, now is the time to make sure there is backup for key employees and that those with essential functions have reinforcements to keep your business going.

2. Prioritize fraud prevention solutions

Criminals thrive on exploiting crisis situations, which leads to an increase exposure to fraud and cyber theft. There are basic steps you can take to protect your business during this time. Ensuring dual authorization on all online banking transactions such as wires banking transactions, as well as exercising vigilance around all urgent email requests for funds disbursement (“phishing”) are good first steps. “Positive Pay” is also a low-cost solution that that helps prevent check fraud.

3. Make payments with your commercial card

Commercial cards can do much more than cover employee travel and entertainment expense. They can be very useful when supply chains are disrupted. That is because using commercial cards in lieu of checks to pay bills creates a time buffer on payments—at least 30-45 days, reducing pressure on your cash flow. Setting up a card program with your bank can happen quickly if you do not currently have one. If payments are being stretched, now is a good time to do it.

4. Move to integrated payments

One way to both maximize and protect working capital during this time is to move to integrated payments and fully automate the receipt and processing of invoices. All your various payable methods can be integrated into a single payment file for the bank to process. Integrated payments will not only save you time and money, it will reduce the risk of human error and fraud.

5. Remove checks from the payments process as much as possible with online payments

With online payments, your clients will be able to issue payments from anywhere, ensuring you are paid on time in the event of further disruption. You can also issue payroll for your employees electronically, which will help keep your business running smoothly.

6. Diversify supply chains as quickly, but smartly, as possible

COVID-19 is adding to the pressure on supply chains, especially those dependent on offshore suppliers of goods and services. The disruption is delaying the delivery and payment of goods and services, which is impacting cash flow. If your company has too much offshore exposure, it is as critical as ever that you find alternate markets to limit risk. A good commercial bank with international expertise can help you access these new markets quickly and finance them cost-effectively.

7. Consider fixing more of your floating rate debt

We are in an environment where swapping floating debt for a fixed rate could make sense. Interest rates are at historic lows and trending downward as a result of the virus. As rates fall, the cost of financing falls with them. Locking in a low fixed rate for new or refinanced loans may provide near-term savings and long-term stability of financing costs. A sophisticated commercial bank should be able to help identify and implement the optimal financing solution.

These financial options are a good starting point for a conversation with your bank. Today it is COVID-19. Tomorrow it will be another challenge to navigate. In an uncertain economy, now is always the right the time to prepare for your company’s future.

One Last Word

While it is spreading all around the globe, let’s hope Covid-19 will be behind us soon.

In the meantime, it is critical to take steps to prepare as best we can. At very minimum, take time to think through “what-if scenarios” and develop basic strategies to help you respond and JMD Systemics, a division of King Global Earth and Environmental Sciences Corporation can help you to do so.

Last but not least, take all necessary steps to protect yourself and your staff while you help others. Stay safe!

In need of assistance?

Let’s see if I can help you:

Our virtual Business Services: https://www.jmdsystemics.com/services

Book your 30 minutes online “FREE” Covid-19 Outbreak Business Assistance Request Now:

https://bookme.name/JMDlive

Tous nos services sont également disponibles en français.

Michel Ouellette JMD, ll.l., ll.m.

JMD Systemics,

A division of King Global earth and Environmental Sciences Corporation

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Covid-19: Three Steps To Take Now To Prepare For The Possible Disruption To Your Business

29 Sunday Mar 2020

Posted by JMD Live Online Business Consulting in Général / General

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Communication Plan, Coronavirus, Covid-19, Disaster Plan, Financial Survival, Online business services, Supply Chain, Virtual Business Services

We will we see a full-scale outbreak of the coronavirus across the Globe. Is your business ready to face the outbreak?

Bombarded with information about Covid-19?

Probably.

I do not want to add to the information overload, but here a few points left to address. I promise I will be brief!

No doubt about it, we will we see a full-scale outbreak of the coronavirus across the Globe. No doubt, people are afraid. And fear is a mighty force!

Left unchecked, it can lead to mass hysteria.

Over the past few days and weeks, we have seen people hoard anything from toilet paper to protective equipment to food. There have been attacks on Asian Americans, blaming them for the virus. And there is been an abundance of conspiracy theories making the rounds. While it is ok to be afraid, it is not ok to hurt others or hoard items needed by health care workers to fight this full-blown outbreak of the Covid-19 virus.

Let’s be smart! Let’s take reasonable precautions, but let’s not panic, because panic is not going to help any of us!

No Crystal Ball

It would be nice to have one but, unfortunately, no one has a crystal ball to tell what is really waiting us around the corner.

Regardless of what may or may not happen, it is reasonable to expect some degree of disruption to life and business. And it is best to be prepared. Thankfully, viral outbreaks like the current one, do not happen often. Yet they still result in disruption to day-to-day life and business.

Ideally, you would have a disaster plan in place, outlining how you would respond in case of disaster and the steps you would take to get your business or business back on its feet.

Do you have a disaster plan for your business?

Congratulations if you do.

But if you do not, now is the time to develop a plan, no matter how basic or rudimentary. Take time to think about what you would do in case your business slowed down or needed to shut down for some time?

  • How would you respond?

  • How would you communicate with employees and customers?

  • Could you and your business survive the disruption?

  • What would do to get your business back on its feet?

Three Steps to Prepare

While some disasters, natural or human-made, may cause temporary business disruptions, others could result in prolonged closures, or lead to temporary or permanent relocation of the business. Since we do not know what to expect with the Covid-19 crisis, here are 3 simple steps to take now to get prepared for what may or may not come to pass.

1.- Communication

If you have employees, it is time to talk.

What are your protocols for getting in touch with them? Will you call, email, text, or use social media to communicate with them? Decide on one primary and one backup channel to use in case of a disruption or a full shutdown of your business.

Get in touch with your customers.

What is your protocol for getting in touch with customers in case the virus should impact your business? Will you call every single customer, post relevant information to your website or social media? How will you keep your customers up to date? Are you prepared to see customers via Skype or Zoom or any other similar communication channel in case you will not be able to see them in your office or business place? No matter the channel, have a process in place to keep your website and social media pages current with up to date business information.

2.- Financial Survival

In the event your province, state or city should be affected by the virus, chances are your business will be too. There may be fewer customers coming through your doors, resulting in a loss in revenue and a temporary decrease in cash flow for your business. Additionally, there could be disruption leading to delays with your billing company; there might also be delays in reimbursements.

How robust is the financial position of your business? Would you be able to ride out the storm? Do you have the cash reserves to help you bridge a temporary drop or loss in cash flow? If you have limited or no cash reserves, consider establishing a line of credit. Use it to help you stay afloat until things get back to normal.

While there is insurance coverage to help recover from all types of disasters, both for loss of income and property, there is not much when it comes to situations like Covid-19. Additionally, most small business owners do not carry business interruption insurance, and chances are this type of interruption would not be covered.

Since some disruption to your business is likely to occur, take steps to prepare by securing funds to survive a cash flow crunch.

3.- The Supply Chain

One of the problems with the outbreak is the disruption it causes to the global supply chain. As a result, we have seen wild fluctuations in stock prices and lowered earnings projections across the board.

So, what is a supply chain, and why should you care?

A supply chain is a network or chain between a company and its suppliers of parts to produce the finished product sold to customers. A supply chain may be comprised of local, national, and international suppliers.

As you can imagine, most products contain numerous parts that could come from anywhere. Parts or ingredients may come from within the US or Canada, or they may be sourced from China, Korea, India, or Europe, amongst others.

Regardless of where a part originates, as the Covid-19 virus is making its way across the globe we could see more disruptions to production and the workforce.

And here is how it might affect your business.

You may not be able to take delivery on day-to-day, or specialty business supplies, potentially for an extended time. That is why it is prudent to take steps now.

Take stock of the supplies you need now and over the next weeks to months. Talk to your suppliers. Place your orders allowing for extra delivery times due to possible delays. Find alternate suppliers if need be. Network with your colleagues and see if you can help each other through any disruptions in supply.

One Last Word

While it is spreading all around the globe, let’s hope Covid-19 will be behind us soon.

In the meantime, it is critical to take steps to prepare as best we can. At very minimum, take time to think through “what-if scenarios” and develop basic strategies to help you respond and JMD Systemics, a division of King Global Earth and Environmental Sciences Corporationcan help you to do so.

Last but not least, take all necessary steps to protect yourself and your staff while you help others. Stay safe!

In need of assistance?

Let’s see if I can help you:

Our virtual Business Services: https://www.jmdsystemics.com/services

Book your 30 minutes online “FREE” Covid-19 Outbreak Business Assistance Request Now:

https://bookme.name/JMDlive

Tous nos services sont également disponibles en français.

Michel Ouellette JMD, ll.l., ll.m.

JMD Systemics,

A division of King Global earth and Environmental Sciences Corporation

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Tracking the Effect of the CoronaVirus

17 Tuesday Mar 2020

Posted by JMD Live Online Business Consulting in Général / General

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Corona Virus, Coronavirus, Covid-19, JMD Systemics

JMD Systemics

A division of King Global Earth and Environmental Sciences Corporation

JMD Systemics, here to help

The coronavirus is changing how we live our daily lives. Taking a look at how the global pandemic has affected various aspects of life in the World reveals the unique nature of this crisis.

If you need us, we are here.

The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. At JMD Systemics, the well-being of our valued customers is of the deepest concern to us. We want you to know that your safety will remain our top priority as this situation continues to evolve.

JMD Systemics is taking important steps to help you stay protected.

At JMD Systemics, we continue to monitor the evolution of the situation closely and are following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure that our practices are aligned with the latest recommendations.

Do not hesitate: connect with us.

We are prepared to do everything we can to ensure your business experience continues uninterrupted. Should you be impacted by COVID-19 and need assistance, or if you have questions or concerns about your business account or products, do not hesitate to contact us.

We understand this is an uncertain time for everyone and we are here to continue to support you, whatever your needs may be.

Sincerely,

Michel Ouellette JMD, ll.l., ll.m.

JMD Systemics,

A division of King Global earth and Environmental Sciences Corporation

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Managing Your Business Through The Corona Virus Disruption

12 Thursday Mar 2020

Posted by JMD Live Online Business Consulting in Général / General

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Corona Virus, Covid-19, Pandemic

COVID-19 pandemic: An appropriate course of action

Hello everyone,

At JMD Systemics, a division of King Global Earth and Environmental Sciences Corporation, we are working hard to keep people safe and informed about the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may also be experiencing unexpected challenges, and we are committed to providing as much support as possible.

Accordingly, today, we are introducing a Small Business Resource Hub. It contains recommendations and resources that can help you manage your business through disruptions and keep you and your customers connected and informed, including 5 steps you can take and implement immediately:

1.- Keep Yourself safe and informed.

Stay up to date by following credible, official sources like the World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.

2.- Stay in Touch with your customers

Proactively share important information with your customers using email, your website, Facebook Page, Instagram Business Profile, or however you typically connect.

You might include information about the measures you are taking to make your premises or products safe, or how you will handle customer inquiries if there are expected shipping delays.

3.- Try Hosting Online Events

In case you need to postpone or cancel any planned events as a result of the outbreak, try hosting a webinar or organize live sessions on social channels such as Facebook or Instagram.

4.- Prepare a customer service plan

In order to be responsive and transparent with your customers during this challenging moment, prepare for incoming questions and requests. Consider drafting templated responses for your emails or set up instant-reply messages with information you expect your customers will be looking for. Connect with your customers for free in real time using Instagram Direct Messages , Messenger or setting up a WhatsApp Business profile .

5.- Provide a list of frequently asked questions [FAQs]

Prepare a list of responses for questions your customers are likely to ask, and provide as much detail and reassurance as possible in your answers. Here is an example of what an FAQ could look like:

Q: Can I cancel my order?

A: Of course, we will cancel your order. Once your order is cancelled, the spend amount from your original purchase will be refunded to your account. We look forward to doing business with you again soon.

Hopefully, this will help you.

We will update the Hub with new resources as they become available.

To learn more about how to keep people safe and informed or to discuss tips and best practices for emergency preparedness, you join our “My 90 Days Extreme Me Challenge” Facebook community and share your concerns.

Thanks,

Michel Ouellette JMD, ll.l., ll.m.

JMD Systemics

Systemic Strategic Planning / Crisis and Reputation Management / Regulatory Compliance Management

JMD Systemics,

A division of King Global earth and Environmental Sciences Corporation

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